To better illustrate the different complexities provided by each factor, non-compliant examples that, consequently, were automatically excluded from scaled up outsourcing were mentioned above. Compliant examples resulting from suitable combinations of those three factors of complexity would be easier to find in areas such information technology, finance and accounting, human resources, sourcing and procurement, logistic, post-sales, customer care, risk prevention, etc. Some others more industry specific oriented are: mortgages, loans approval or fund administration in the banking industry; contracting, provision or network management on the utility or communication industries; clinic data management, pharmacovigilance or regulatory in the health industry; digital archiving or rights management in the media; fines management or capital projects in the public sector.
It shouldn’t be a surprise the wide range of areas that can be considered within the scaled up outsourcing because, as noted, complexity is what drives, not scope itself. By the way, that complexity can grow up almost without any limit (providing even further scale) as other complex factors are also included, like new countries, additional businesses, process transformation, people transfers, objective based billing, etc.
Just in the opposite side to the scaled up outsourcing, a much more basic outsourcing is located. It is quite commodity and very much output driven, so easy to validate. As consequence, just an active participation and common sense should be enough to manage this category. Between the basic and the scaled up outsourcing, there is a third category, the intermediate outsourcing, to which many of the scaled up outsourcing principles can be applied. It is remarkable the difficulty this intermediate outsourcing category can reach in real life. Some times it is due to the lack of tools and specialized resources to help properly managing the service (unforgivable fact when it is consequence of a more or less consent agreement between parties in order to reduce prices through lowering costs).
Summarizing, in following chapters the high complexity outsourcing will be treated in detail. Most representative cases will be within the scale up outsourcing, but content will be also applicable to many other types of outsourcing included in the intermediate outsourcing category.